FAQS

1. HOW DO I ORDER FROM www.flame-sport.de?

The ordering process begins with a non-binding inquiry. You can submit this directly via our online form at www.flame-sport.de or contact us by email at [email protected].

We calculate the total cost, including shipping fees, and inform you about delivery times, shipping conditions, and payment methods. Within 48 hours, you will receive a non-binding offer in the form of a proforma invoice via email.

After we receive the payment, you will receive an official order confirmation by email. Production will then begin at our FLAME SPORT manufacturing facility.

2. DO THE PRICES ON www.flame-sport.de INCLUDE VAT?

Yes, all prices on our website are gross prices (21% VAT, Lithuania).

If you have a VAT Identification Number (EU Tax-ID), VAT will not be charged, and the net price will apply.

3. HOW MUCH ARE THE SHIPPING COSTS?

Shipping costs vary depending on the order size and delivery region. We calculate these costs individually and provide you with the final shipping costs in your personalized offer.

Our logistics team ensures a safe and efficient delivery directly from our production facility to your location.

4. CAN YOU PRODUCE CUSTOMIZED STRENGTH TRAINING EQUIPMENT?

Yes! FLAME SPORT offers customized solutions for fitness studios and professional athletes.

If you need custom modifications (e.g., special colors, specific dimensions), please contact us at [email protected].

5. WHEN CAN I EXPECT DELIVERY?

Delivery times are listed in the product description for each item. Since each piece of equipment is manufactured upon order, delivery times may vary depending on order volume.

You will receive a more precise schedule in your personalized offer.

If you would like to check the production and delivery status of your order, please contact our team by email.

6. ARE THE MACHINES DELIVERED FULLY ASSEMBLED OR DISASSEMBLED?

Our equipment is delivered pre-assembled.

• Large machines are disassembled into transport-friendly parts, clearly labeled.
• Cables are cut to the exact length and ready for installation.
• Seats and adjustment components are pre-assembled.
• All screws are pre-inserted into the holes for easy assembly.

 !  Some machines are fully welded and cannot be disassembled.

If you have limited access (e.g., small door openings), please inform us in advance, so we can find the best delivery options for you.

For more information on our delivery conditions, click here…

7. WHERE ARE FLAME SPORT MACHINES MANUFACTURED?

FLAME SPORT strength training equipment is manufactured in our own production facility, GYM FACTORY, in Lithuania (EU).

• In-house production with the highest manufacturing standards
• ISO-certified quality & precision manufacturing
• Exclusive production for FLAME SPORT – no intermediaries

Our production facility specializes in professional fitness equipment manufacturing and ensures that every product meets the highest quality standards. FLAME SPORT handles distribution, customer service, and complete order management – ensuring a smooth process from production to delivery.

8. I HAVE MORE QUESTIONS – HOW CAN I CONTACT YOU?

Phone: +49 1525 9705 011
WhatsApp: +49 1525 9705 011
Email: [email protected]

Our team is happy to assist you!